Summary
Click2Ride collects the information needed to operate the platform, match riders and drivers, process payments, support safety features, prevent fraud, and improve the app.
1. Information We Collect
- Account data: name, surname, email, phone number, ID-related details, and profile information.
- Driver records: licence, vehicle, verification, and compliance documents.
- Trip data: pickup and drop-off locations, routes, timestamps, trip status, and support history.
- Location data: current and background location where enabled for bookings, driver dispatch, and live trip tracking.
- Payment data: transaction references, wallet entries, fare breakdowns, payout records, and related audit logs.
- Device and usage data: browser, operating system, app interactions, and diagnostic events.
2. How We Use Personal Information
- To create and secure your account.
- To match riders with nearby drivers and update live trip status.
- To process card and cash trip workflows, wallet deductions, driver earnings, and reconciliations.
- To investigate safety incidents, fraud, abuse, or support requests.
- To improve dispatch logic, pricing accuracy, platform reliability, and customer experience.
3. Legal Bases and Operational Need
We process personal information where necessary to provide the service, enforce platform rules, comply with legal obligations, protect legitimate business interests, or where you have given permission for optional features such as notifications or location access.
4. Sharing Information
We may share limited data with service providers and platform participants when needed to operate the service.
- Riders and drivers receive trip-related details needed to complete a booking.
- Payment and payout providers may receive transaction information required for processing.
- Infrastructure, messaging, mapping, authentication, storage, and analytics providers may process data on our behalf.
- Law enforcement, regulators, insurers, or emergency responders may receive information where legally required or necessary for safety.
5. Location, Safety, and Emergency Features
Location data is central to ride matching, driver visibility, estimated arrival times, and trip tracking. Safety and emergency features may use live trip context, last known coordinates, and account identifiers to support incident response.
6. Retention
We keep personal information only for as long as it is reasonably needed for active service delivery, dispute handling, compliance, fraud prevention, finance records, security review, and lawful retention obligations.
7. Security
Click2Ride applies technical and organizational measures to protect personal information. No system is completely risk free, so users must also protect their devices, passwords, and account access.
8. Your Choices and Rights
- You may update account details through the app where available.
- You may control optional permissions such as notifications and location services in device or browser settings.
- You may request support regarding account access, corrections, or privacy concerns through the app support channels.
9. Children and Restricted Use
The platform is not intended for unlawful, fraudulent, or unauthorized use. Accounts for minors should only be created or used where permitted by law and platform rules.
10. Policy Updates
We may update this Privacy Policy as the platform, payment flows, wallet systems, or compliance requirements change. Continued use of Click2Ride after an update means the revised policy applies from the effective date shown above.